Customer Service

Privacy Policy

Your privacy is very important to us. All information you provide will be used only for the purpose of fulfilling your orders, and will not be disclosed to third parties for mailing lists, or for any other pupose than that required to perform our services.

Credit Card Security

ccnlogoOnline purchases are all transacted through our authorized online retailer, CCNow, whose shopping-cart and billing software runs in Secure Mode on your browser, using SSL (Secure Sockets Layer) to encrypt sensitive data such as credit card numbers. Please remember that the charge appearing on your credit card billing will reflect CCNow, not WooFurs.

Customer Service

We are proud of our growing reputation for efficiency in providing the best quality dog sweaters available, online or elsewhere, at a reasonable price. This dedication to customer satisfaction includes prompt one-to-one contact wherever required.  If you are not completely satisfied with a purchase, simply return it within 15 days of receipt in its original condition, and the full price you paid will be gladly refunded with no reduction for shipping costs.

Questions relating to the status of your pending orders should be directed to WooFurs by mail, fax or e-mail. For questions regarding billing or returns and refunds, please contact CCNow, by visiting Customer Service at their website http://www.ccnow.com, or by calling their toll-free number (1-877-CCNOW-77).